What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Upgrading my account

    Asked by KHULISA on October 16, 2015 at 11:27 AM

    Is it possible to upgrade my account for only 2-3 months?  or is it necessary to upgrade for a full year? 

     

    thanks for your soonest response.

    my account thanks 3 months
  • Profile Image
    JotForm Support

    Answered by Charlie on October 16, 2015 at 12:43 PM

    Hi,

    You have an option to upgrade or be charged on a monthly, yearly or bi-yearly basis.

    If you choose monthly, you will be charged in a monthly basis, you can downgrade back to "Free" plan anytime.

    Here's a guide that you can follow: http://www.jotform.com/help/331-How-to-upgrade-my-account. If you just want it for a specific number of months, you can downgrade anytime back to "Free" before the next billing date. Example, if you purchase a Bronze monthly plan today October 16, you will be charged $19 initially for the first 30 days/1 month of Bronze plan service, the next billing date will be on the 16th or 17th of the succeeding months, you can downgrade immediately after you upgrade or anytime before the next billing date so that your Bronze plan won't be extended for another month.

    In your case, if you just want to have 2 months of Bronze plan, you need to perform or click the downgrade button to get back to "Free" plan before December 16th/17th (3rd month billing of your Bronze plan), so that your Bronze plan won't be extended for the 3rd month.

    Here's a guide on how to downgrade: http://www.jotform.com/help/341-How-to-Downgrade-Subscription-back-to-Free-Account 

     

    Do let us know if you need more information on this.

     

  • Profile Image

    Answered by KHULISA on October 27, 2015 at 10:11 AM

    The account was upgraded!

     

    Can you urgently help us with the error code when trying to download a PDF?

    THIS IS URGENT AS WE HAVE TO START USING THE TOOLS FROM TOMORROW 8h30 am

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>E14EA6EAF85A8EA1</RequestId>
    <HostId>
    yc+0wtKZ6DSdwCRB9nSl2BynwdL4mdoqdihQFe1azxEtkEQeOfUliCRhjzUspTILza5gilowd6g=
    </HostId>
    </Error>

    Thank you!

  • Profile Image
    JotForm Support

    Answered by Charlie on October 27, 2015 at 11:27 AM

    Apologies for the inconvenience. I see my colleague has already responded to the issue you are having regarding the PDF submissions here: http://www.jotform.com/answers/690772. Please refer to that link instead, I see he has already escalated it to our developers.

    Thank you for understanding.