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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are shown 404 error message when trying to view our form

    Asked by debcamba on October 16, 2015 at 05:29 PM

    Hi. I set up a contract and model release and the link isn't working. I get a whoops, 404 error.

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    Answered by KenoButler on October 16, 2015 at 06:02 PM

    Hi debcamba,

    There are a few reasons why you may be getting a 404 error. You can view this page to learn more about the various error messages.


    I would also suggest checking to see if the form has been disabled. You can do this by doing the following: 


    1. Select "Setup & Embed" on the form builder



    2. Then select "Preferences" , Once in the preference option please ensure that "Status" is enabled under general settings. 


    I hope this helps. 

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    Answered by Ben on October 16, 2015 at 06:30 PM

    I have noticed on a forum that someone else mentioned experiencing the same issue at one point when using custom URLs to go to the form, but to avoid any confusion, can you please update us on your other thread here: http://www.jotform.com/answers/683382-Form-links-are-not-working

    This would allow us to have everything in one thread and allows us to properly assist you.

    Now I would also like to thank @KenoButler for helping out and if you wish to jump in, the thread above should be where this will continue :)

    As always everyone is welcome to contribute :)

    @debcamba Looking forward to your reply on that thread and once you do we will help you sort it out :)

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    Answered by debcamba on October 16, 2015 at 06:45 PM
    The form status is enabled. I don't see
    Any other issues with it.
    Sent from my iPhone
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    JotForm Support

    Answered by Mike_G on October 16, 2015 at 07:10 PM

    I believe you already have replied to the thread my colleague, Ben, have mentioned: http://www.jotform.com/answers/683382-Form-links-are-not-working

    Thank you for doing that. We will be there shortly.