What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I be informed when the website is not available?

    Asked by Randstadrijder on October 17, 2015 at 05:14 AM

    Dear reader,

    Yesterday (16 october) apperently there was u failure, because the forms in my website didn't word for almost the complete day. I had to change several things in my website so that my custommers were abaible to reach me correctly etc.

    I was not amused to see that you didn't informed me about this problem. I hope in the future you can sent your custommers immediately information about what happend and how long it is going to take before it is fixed again.

    Hope to hear from you soon. Thanks.

    Mark de Breet


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    JotForm Support

    Answered by Charlie on October 17, 2015 at 10:56 AM

    Apologies for the inconvenience.

    Yesterday we have an issue with our CDN provider, causing some users to unable to load some of their forms properly, but it was fixed yesterday as soon as we received similar reports from other users. You can contact us as soon as there's a problem on your forms.

    You can also check the status of JotForm in this link: http://jotformstatus.com/. There are also news there if there's a serious downtime in our service.

    Again, apologies for the inconvenience.