What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Still Got Billed after requesting Cancellation of PayPal Subscription

    Asked by bradroberson on October 17, 2015 at 09:37 AM

    It appears that the account downgrade I requested was not processed.  I have since been billed for another month of usage.  Please downgrade my account and credit me the one month fee.


    Thanks for your help,

    Brad Roberson

  • Profile Image

    Answered by KadeJM on October 17, 2015 at 02:17 PM

    I see you previously requested the cancellation of your Paypal Subscription but still got charged for another month of service.

    This happened because the request was not met in time by our billing team which can take several days since there is no way for us to automate it on our end which is why you are queued for us to cancel it.

    Generally, it is recommended to cancel the subscription from within your own paypal account on your end to prevent this from happening which will complete the process more effectively.

    Additionally, we do apologize that you got charged again before we could handle it for you. I have added your request for a refund to our refund queue which will take a few days to process and if approved it will be credited back to you into your bank account shortly after.