What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Uploading Form Background Image fails

    Asked by hakantopaloglu on October 17, 2015 at 12:51 PM

    I try to upload a 1,21 Mb png background it says connecting but fails to upload. Can you help me.

    upload fail png background image background image background
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    JotForm Support

    Answered by jonathan on October 17, 2015 at 09:33 PM

    I checked your jotform http://www.jotformeu.com/form/52894318007357 and I see it has a background image on it.

    From what I have checked on the form, I see that the background image was already uploaded via the Form Designer

     

    Please let us know if issue still persist.

     

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    Answered by hakantopaloglu on October 18, 2015 at 04:22 AM

    Well I put a temporary one but I still have the problem. Here is the should-be background https://onedrive.live.com/redir?resid=714CA0534C91263F!4640&authkey=!AKCJjuEGFNVQrBc&v=3&ithint=photo%2cpng

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    JotForm Support

    Answered by Jan on October 18, 2015 at 07:26 AM

    The URL that you're using is incorrect. You will find the direct image URL by clicking the "View Original" link.

    This is the correct URL: https://jfqqga-sn3301.files.1drv.com/y3pi9UwIRjLKSL51BIy_WROfKV5eng_fPOvPRzwHdLUjyCSbt2DYvdzrhh8I6pDqvqAIMI2oXT4UDWK6DuZmMe_QYR2CKNvMsVss3a_-AlEBMGuOKRIwvM-Hqwdp1xaMIAdK3C-uVMNMuFrtAvW1eI6Pg/%C3%A7evir.png?psid=1

    As you can see, I was able to make this image as a background in the Form Designer.

    Let us know if you need further help. Thank you.

  • Profile Image

    Answered by hakantopaloglu on October 18, 2015 at 07:31 AM

    Thanks,done!

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    JotForm Support

    Answered by Jan on October 18, 2015 at 09:43 AM

    You're welcome. Feel free to contact us anytime. Thank you.