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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving my forms

    Asked by bellaamour on October 17, 2015 at 03:02 PM

    My clients have been going to my web site and filling out contact us, membership request and screening request and I am not receiving them for hours in my email box so I finally just got my password reset on my jotform account and logged in and the clients that told me they submitted the forms are not in my jotform account either. Can you please look into the issue and let me know why please.


    Thank you


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    Answered by Shadae on October 17, 2015 at 10:31 PM

    Hi Constance,

    I do apologize for the issue that you are experiencing with your submissions.

    I have reviewed your form: http://www.jotform.com/52596495578173 and it's submissions and I am seeing that submissions have been successfully received on your submission page

    I am seeing the your email notifications are being sent from our email servers successfully. Please check to see if your email notifications have been routed to your Junk/Spam folder.

    Please inform us if you need further assistance.