What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to Save Form Data and Continue Registration later

    Asked by wsoc2015 on October 17, 2015 at 08:24 PM

    Right now I use FormSite.com and it works great, but it looks like JotForm will be able to do more for me and save me time. My question is this right now when someone tries to register and doesn't finish the registration I still am able to get the info they have filled in like their name, email and phone. I then email them and tell them they are not registered and need to try again. Then a lot of the time they log back on and register. I do not want to loose the attempts to register. Will I still get that info? 

    name register continue later
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    JotForm Support

    Answered by jonathan on October 17, 2015 at 11:18 PM

    Thank you for contacting us.

    To be able to collect the data of the form, it needs to be successfully submitted first.

    You can view the submission data from form submission in your Form View Submission page.

    So in your case, the "Registration" data, for you to be able to capture/collect them using the Form, there should be a "submission" action.

    Perhaps you were referring to your Registration Form being too long and have a lot of information needed. And end-users might not be able to "complete the registration" even they have initially filled in already some of the basic info/data needed (i.e. Name, Email, Phone.. etc)

    There is a workaround for this using JotForm. 

    You will need to use at least 2 Forms. The 1st form will serve as the initial form to collect/capture the initial data like Name, Email, Phone..etc.

    Check this user guide on how to achieve this.

    user guide: -How-to-Save-Forms-to-Continue-Later

    Here is the demo form you can test to see how it works

    http://form.jotform.co/form/32927314628862

     

    Let us know if you need further assistance.

  • Profile Image

    Answered by wsoc2015 on October 18, 2015 at 12:58 AM

    Not really what I was looking for. Kind of like the second part someone starts the form gets halfway through and leaves the form. Will I be able to see when someone doesn't finish the form or is the info deleted by JetForm. I understand it may not get captured but would the info still be there for me to get?

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    JotForm Support

    Answered by Boris on October 18, 2015 at 04:35 AM

    No, you can't see any of the partially-filled forms until they are submitted.

    I believe that there may be legal issues in many countries that a user didn't give their consent to you to view their personal data (name, email, address, phone, etc.) until they have actually submitted the form (clicked on Submit button). Think of it as a person filling out a paper form, and never sending that paper to you. It would be like we were looking at a paper on that user's desk, or in their trash bin, even though the paper was never sent by the user to anyone.

    A few of the other form-building services do provide this information despite possible legal implications, probably because they haven't been sued yet over this. On JotForm, you can't view a submission until your user has submitted a form, which means that you can't view partially completed forms that are waiting for the user to continue filling them out.

    What you can do instead is to make your users submit the partially filled form, and allow them to update their submission at a later date through a link in their email. You can read more about it here:

    How to Let Users Update Their Form Submissions at a Later Date

    By submitting a form and then using the Edit Link to update their submission, there are no legal implications for you to have access to their personal information (such as email), and your users can still update their submission if needed. You can make only the email and a few other fields as required, and instruct your users to update their submission later through the link in their email if they haven't filled out all the fields yet.

    I hope this helps.