What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My email address is blocked by JotForm? Why?

    Asked by wendybedell on January 15, 2012 at 04:13 PM

    Hello - I am a web designer who loves your service. I have utilized it for several of my clients. I am now trying to use it for my own website, and got the message that my email address has been blocked by jotform? Help. 

    wendy.bedell@gmail.com

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    JotForm Support

    Answered by NeilVicente on January 15, 2012 at 04:25 PM

    Wendy,

    Your mail provide might have blocked email messages coming from our domains first, that is why our mail server added your email address in our bounce list. I have already removed it from the bounce list so it should be ok now.

    However, to prevent this from happening again, kindly use "JotForm" and "noreply@jotform.com" as your form notification's sender name and address.

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    Answered by greatstart on January 15, 2012 at 04:43 PM
    Thank you, but it is still not working correctly.
    Wendy Bedell
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    JotForm Support

    Answered by NeilVicente on January 15, 2012 at 04:45 PM

    Please try again. Thanks!

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    Answered by greatstart on January 15, 2012 at 05:13 PM
    So happy that Jotform is now working on my website! Great customer service!
    Wendy Bedell
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    Answered by ucas005 on April 13, 2012 at 02:50 PM

    Why is my clients email address (sallyopp@oppconstruction.com) still being blocked?

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    Answered by AtacanC on April 13, 2012 at 02:55 PM

    @ucas005

    The said email address above is not in our bounce list. Please open a new thread and provide us more details.

    Thanks for your understanding and cooperation.