What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal widgets erroring out

    Asked by akotoulas on October 18, 2015 at 08:38 AM

    All our Paypal widgets are unable to complete credit card transactions. If we charge a $0 amount, it works as normal. If a dollar amount is to be charged it comes up with an error asking for a valid credit card expiration date or giving a generic invalid data error. We are getting calls from all our customers.  What happened. Please help! We are losing sales.


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    Answered by akotoulas on October 18, 2015 at 08:54 AM

    This is the number of one of the forms containing the Paypal widget: 50966691839978

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    JotForm Support

    Answered by NeilVicente on October 18, 2015 at 10:07 AM

    We are so sorry for the inconveniences caused. A recent payment update has broken our PayPal Pro integration. 

    We would like to let you know that necessary changes were already made to address this problem. Your form should now work as expected.

    Once again, apologies for the troubles caused by this issue.