Credit Card Expiration Date Error in Paypal Pro Payment Form

  • VailClub50
    Asked on October 18, 2015 at 10:28 AM

    Starting on 10/17/15, our customers have been reporting that they can't place credit card orders.  We use the PayPal Pro module.  When a customer enters valid credit card info, they get an "invalid expiration date" error.

    Page URL: https://secure.jotformpro.com/form/52325258035956
  • jonathan
    Replied on October 18, 2015 at 2:33 PM

    There was a reported similar issue today regarding the Paypal pro expiration date error reported by another user.

    http://www.jotform.com/answers/683829-Paypal-widgets-erroring-out

    Our developer assigned was able to fixed it immediately though.

    Can you please check and observe for now if your customers are still encountering the issue.

    Let us know if issue still persist.

    Thanks.

     

  • VailClub50
    Replied on October 18, 2015 at 7:18 PM

    Thanks for the quick response!  We'll allow people to start using credit cards again and I'll post another update how it goes.

  • Chriistian Jotform Support
    Replied on October 18, 2015 at 10:17 PM

    On behalf of my colleague, Jonathan, you are welcome. Do report back to us if you are still having this issue in your form. 

  • Selena Randall
    Replied on January 17, 2017 at 8:38 AM

    I need help with my expiration date error. Everything I try entering any numbers or anything in the box it shoes up empty and it won't let me enter it elsewhere.