What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form is not working on iPhone

    Asked by sologica on October 18, 2015 at 08:27 PM

    Fiz hum Formulário de Cadastro de Clientes parágrafo rodar em hum aplicativo, não um andróide Funciona corretamente mas não iphone when Clica celular em enviar ELE volta parágrafo hum campo QUALQUÉR fazer Formulário ... Ajuda 

    Page URL:
    https://form.jotformz.com/52295925144661

    iphone mobile
  • Profile Image
    JotForm Support

    Answered by Chriistian on October 18, 2015 at 11:55 PM

    Hi,

     

    I checked your form on an iPhone emulator - https://form.jotformz.com/52295925144661 and it seems that the form is working fine.

     

    Have you embedded your form in your website? If so, can you provide to us the exact URL where you have embedded your form so we can further check the issue? Please also try to re-embed your form using the iFrame embed method and see if it will help. To get the iFrame embed code of your form, you can follow the instruction provided in the screenshot below.

     

    We will wait for your response.
    Regards.

  • Profile Image

    Answered by sologica on October 19, 2015 at 05:45 PM

    good evening

    Chriistian.

     

    I ask you to do a test on an iPhone device to see the operation. We tested on an iPhone 6 and every time you click the submit button does not send back the focus to the address field.

     

    Below is the link for you to download the App where the form is integrated ok.

     

    http://app.vc/feijoada_do_joao

     

    I'm waiting.

     

    Kind regards.

    Sidney Ferreira.

    Sologica systems.

  • Profile Image
    JotForm Support

    Answered by Chriistian on October 19, 2015 at 11:59 PM

    Hi Sidney,

     

    I currently do not have an actual iPhone device that I can use to test your app. I will forward this to our development team for them to check the issue. We will get back to you via this thread the result of our testing.

     

    Regards.

  • Profile Image
    JotForm Support

    Answered by KadeJM on October 20, 2015 at 10:01 AM

    Hi Sidney, I'm from our Mobile Support Team and I would be more than happy to continue with you to work on this issue in effort to help resolve it for you. I would like to ask your permission to test your form directly if that's okay so that I can investigate your issue more accurately.

    I believe I'm accessing it right, it's the Registration Form which is the same Form that you had originally linked at first correct?

    However, what exactly do you mean by "every time you click the submit button does not send back the focus to the address field"? I'm looking through your issue but unfortunately I'm not entirely sure that I understand what you are trying to explain here.

    Are you referring to the address field not sending the information to you correctly? Allowing you to submit? Or?

    Please elaborate on this a little more with an example of what is happening if possible.