What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I cancel my Bronze membership at any time?

    Asked by csizumbathon on October 18, 2015 at 09:10 PM

    I have paid for a bronze membership, but only need it for 2 more weeks. Once that is up, can I cancel my "membership" so that I only pay $19 one time? I don't need a jot form after Halloween and could not find information on your website regarding this.

     

    Thank you!

     

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    JotForm Support

    Answered by Chriistian on October 19, 2015 at 12:19 AM

    Hi, 

     

    Yes, you can cancel your subscription by downgrading your account back to Free Plan. To downgrade your account, you can follow the steps provided in the screenshot below.

     

    Downgrading your account will not automatically bring back your account to Free. It will schedule the downgrade on your next billing date. You can downgrade your account now to avoid being billed again next month.  

     

    Do let us know if you need further assistance.
    Regards.