What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why My Forms Disabled?

    Asked by armstrong3141 on October 19, 2015 at 04:32 AM
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    JotForm Developer

    Answered by mert on October 19, 2015 at 05:03 AM


    Because of the form "Credit Card Donation", your forms are disabled.

    On JotForm, it is not allowed to ask credit card information without payment tools. If you want to add payment option to your form, you must use secured payment tools which we provided.

    On "Form Builder", you will see the "Payment Tools" tab.


    In order to activate your forms, I deleted the related form "Credit Card Donation". Now, your account is active and your forms are accessible.


    If you want to know more, please contact with us.