What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Problem with rules in all my forms (URGENT)

    Asked by infosd on October 19, 2015 at 06:52 AM

    Problem with rules in all my forms, all fields has been showed in my forms. I had the same problem last friday.


    I received this aswer:

    Answered by Charlie on October 16, 2015 at 12:45 PM

    Glad to hear that it is now working on your end.

    We received reports from our developers that there's an issue with our CDN provider earlier, which might be the caused of this problem. But they have already made a fixed on this.

    Apologies for the inconvenience.



    Thank You.

    Page URL:

  • Profile Image

    Answered by victor on October 19, 2015 at 10:00 AM


    Sorry for any inconvenience this has caused. I just verified a couple of your forms. I was not able to to reproduce your issue.

    Could you please indicate if you are still having this issue and if this is occurring in a particular browser.


  • Profile Image

    Answered by infosd on October 19, 2015 at 12:07 PM

    Hello Victor,

    I'm using Internet Explorer 8 /9 and 11


    Form with problem:


    but i have others with the same problems,

  • Profile Image
    JotForm Support

    Answered by Charlie on October 19, 2015 at 01:54 PM


    Unfortunately, I'm also unable to replicate the problem.

    I tried to view this form http://www.jotformpro.com/form/43314706116952 in IE 8, IE 9, IE 10 and Microsoft Edge.

    Could you kindly check if there's an extension/plugin/add-on in your IE that's blocking or preventing our scripts? IE 8 and IE 9 are quite old versions and I'm not sure if it is recommended to stay on that version. You can try first disabling the plugin or extension, see if that gives you a better result. Here's a guide that you can refer: http://windows.microsoft.com/en-PH/internet-explorer/manage-add-ons#ie=ie-11 

    We'll wait for your response.

  • Profile Image

    Answered by infosd on October 20, 2015 at 05:51 AM

    My proxy is blocking this feature. Which IP and Port is used in jotform?


  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 20, 2015 at 07:47 AM

    Hello infosd,

    We are using CloudFlare CDN and that means the JotForm IPs will always change. I would suggest you to enable www.jotformpro.com and submit.jotformpro.com 

    Can you please if your proxy is blocking any specific scripts location like cdn.jotfor.ms

    We will wait for your response.

    Thank you!