What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    log in and forms

    Asked by MarciaBrashear on October 19, 2015 at 09:36 AM

    Hello! Did you receive the two questions I just submitted. They are not showing up in My Question area. Please let me know if so, then I will not have to retype.



    Marcia Brashear

  • Profile Image

    Answered by victor on October 19, 2015 at 11:16 AM


    I have just researched our records and did not find any other post. Could yo please indicate what problems or questions you have?

    We will be glad to help you.


  • Profile Image

    Answered by MarciaBrashear on October 19, 2015 at 01:45 PM
    Yes, please.
    Usually when I try to log in each day, they is no response (no error message). It takes me relinking to the site, two or three times before I can get it to log me in.
    Also, on a form,
    I am missing the first couple of rows of information, even though they still appear on the form. For example, on my SAT form, I have date and last name, but the first line in excel and on the pdf is the person’s first name. Why are these two data columns not showing up?
  • Profile Image

    Answered by victor on October 19, 2015 at 03:22 PM

    Sorry for this inconvenience. Could you please indicate what browser you are using and if you tried clearing the browsers cache. We are not experience any issue with the login page.

    In regard to your other question I have created another thread and it will be answered shortly.