What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I've been trying to get help since Sunday. My site is disabled due to being OVER QUOTA.

    Asked by Renee Schwendimann on October 19, 2015 at 11:34 AM

    I've tried to upgrade several times but it won't let me.  I still haven't heard back from anyone.  Please help.  My client NISSAN NORTH AMERICA is upset.  This must get resolved ASAP please. 

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    JotForm Support

    Answered by david on October 19, 2015 at 12:51 PM


    I checked your account and it currently shows as Bronze.  Your account is well below your limits and should have been below even the Free account limits.  If you are still having any trouble with your forms showing as over limit, let us know and we will be happy to have another look.