Autoresponder emails not being sent

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    valdetaleo
    Asked on October 19, 2015 at 12:10 PM

    I have two conditions setup on my form. When the first part of the form is completed, a notification and 2 autoresponder emails are setup - no problem with this. When the second part of the form is submitted, a different notification and 2 autoresponder emails are setup - no problem with the notification email but the autoresponder emails are not being sent out. Please assist with autoresponder emails.

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    victor
    Answered on October 19, 2015 at 01:56 PM

    Hi,

    I have just verified your form and did not notice anything wrong. I also verified your emails and they seem to have been sent correctly. Could you please verify if they have been placed in the spam or junk folders.

    Regards

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    valdetaleo
    Answered on October 19, 2015 at 02:02 PM

    Hi,

    Thank you for your response. I checked the history - emails and I can see that my second notification email is being sent but the additional autoresponders are not being sent. I'm not sure why, but I am going to delete the condition and set it up again. 

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    BJoanna
    Answered on October 19, 2015 at 03:43 PM

    If I understood you correctly Autoresponder emails are not sent when you edit your form. If that is the case please note that only email Notifications will be sent when you edit your form and submit it again. Autoresponder will not be sent when you edit your form. 

    Workaround for this is to create additional email notifications that will be send instead of autoresponder when you edit your form. 

    Please check this thread for workaround for this issue:

    https://www.jotform.com/answers/398150-Autoresponder-email-for-edited-submissions 

    Hope this will help. Let us know if you need further assistance.

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    valdetaleo
    Answered on October 20, 2015 at 01:18 PM

    Thank you for the suggestion; I created additional email notifications and that did the trick. 

     

    Thanks!

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    BJoanna
    Answered on October 20, 2015 at 02:30 PM

    You're welcome.

    Feel free to contact us if you have any other questions.