What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Number of payment submissions for paid account types

    Asked by StIgnatius on October 19, 2015 at 12:12 PM

    Your pricing page conveniently omits to inform me of the payment submission limits included in each price bracket. Please advise. 

    Page URL:
    http://www.jotform.com/upgrade?username=StIgnatius

    submission limits
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    JotForm Support

    Answered by BJoanna on October 19, 2015 at 01:58 PM

    I have checked your account and your account is overlimit and because of that your forms will be disabled on 2015-10-20. As free user you have a limit of 10 Payment submissions and there is currently 11 Payment submissions on your account. 

    You can upgrade your account to any of the paid plans to get higher limits. You can find more about different account types on our pricing page.

    If you upgrade your account to e.g. Bronze plan  you will be able to receive up to 1000 Payment submissions each month. 

    Hope this will help. Let us know if you need further assistance. 

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    Answered by StIgnatius on October 19, 2015 at 02:19 PM

    What is not listed on your page is how many payment submissions are included. For instance, when I paid for 1,000 submissions on the bronze plan it never would have occurred to me that you would limit payments to 10. That quite frankly seems ridiculous. So, before I upgrade I want to know what the limit for payments is for the other two plans - as I might look for alternatives to JotForm is the limit is too low.

     

    And, I'm not a free use. I have a bronze plan.

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    Answered by QBA on October 19, 2015 at 02:36 PM

    I am considering moving to a paid plan to have more than 10 payment submissions, and this was my exact fear.

    It is NOT clear on the pricing page how many payment submissions are included (unless we assume it is the same as general submissions - and I'm not keen to pay $19 to find out I'm wrong about that)

    Can this please be clarified?

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    Answered by Khillaudio on October 19, 2015 at 02:41 PM

    Uhm, if you log in on the jot form site, you can track the status of exactly how many paid submissions are used or open. Since i'm a free user, i see 0 of 10 used. I assume when you have a plan running, this number is updated? 

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    JotForm Support

    Answered by BJoanna on October 19, 2015 at 03:58 PM

    @StIgnatius and @QBA 

    If you upgrade to Bronze plan you will be able to receive up to 1,000 Payment submissions per month.

    If you upgrade to Silver plan you will be able to receive up to 10,000 Payment submissions per month. 

    If you upgrade to Gold plan you will be able to receive up to 100,000 Payment submissions per month. 

    @Khillaudio

    Yes, when you upgrade your account the number of submissions that you are able to receive is upgraded as well. On my account I am able to receive up to 10,000 Payment submissions each month.

    Feel free to contact us if you have any other questions.