What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why am I not receiving any email notifications?

    Asked by BLADEOFGRASS on October 19, 2015 at 02:20 PM
    In addition, I am not receiving the emails I used to get....every once in a while this happens.  I have made no changes.
    not receiving email bounce listed bounce email notifications
  • Profile Image

    Answered by KadeJM on October 19, 2015 at 03:06 PM

    According to your secondary issue here you are saying that you are not receiving any of the emails that you used to get, correct?

    When I checked your form I noticed you have two different emails in two different email notifiers.

    #1 = gkexxxxne@ablaxxxxxxxxxs.com

    #2 = gaxxxxxe@eaxxxxxxxk.net

    Are you not receiving one of them? Or both? Or?

    I went ahead and check this in our system and I found your email address for the first notifier was listed in our bouncelist because our emails were rejected. I have removed your email address from our bouncelist but I would suggest referring to this guide here for help to resolve the issue.

     

    Result: gkexxxxne@ablaxxxxxxxxs.com is IN the bounce list

    Reason(s) : smtp; 554 walimpinc14 bizsmtp Connection refused - 54.240.10.164