- KadeJMAnswered on October 19, 2015 at 03:06 PM
According to your secondary issue here you are saying that you are not receiving any of the emails that you used to get, correct?
When I checked your form I noticed you have two different emails in two different email notifiers.
#1 = firstname.lastname@example.org
#2 = email@example.com
Are you not receiving one of them? Or both? Or?
I went ahead and check this in our system and I found your email address for the first notifier was listed in our bouncelist because our emails were rejected. I have removed your email address from our bouncelist but I would suggest referring to this guide here for help to resolve the issue.
Reason(s) : smtp; 554 walimpinc14 bizsmtp Connection refused - 188.8.131.52
- FisespAnswered on July 11, 2017 at 11:16 AM
I'm having the same issue, but it's strange because my email firstname.lastname@example.org doesn't seem to be in the bounce list (according to the checking system available in the settings page). This is my main email.
I'm using gmail and followed every filter instruction and also added the jotform mails as contacts already. Nothing works.
Can you help please?
- JotForm SupportJanAnswered on July 11, 2017 at 01:25 PM
This is an old thread. I created a new thread for you. Please wait for my reply on this thread: https://www.jotform.com/answers/1196536.
- FisespAnswered on July 11, 2017 at 01:43 PMHello Jan.
Problem is solved.
My main email is actually a group, so the permissions weren't associated to
my email (I get some emails and groups in the same box).
The messages were stucked in a group junk mail folder.
This thread can be erased. Thank you anyway!
*Morris ElyGerente AdministrativoFederação Israelita do Estado de São
PauloTelefone: +55 11 3088-0111 - Ramal 127e-mail: email@example.com
2017-07-11 14:25 GMT-03:00 'JotForm' via Financeiro <