Form Support

Why am I not receiving any email notifications?

  • Profile Image
    BLADEOFGRASS
    Asked on October 19, 2015 at 02:20 PM
    In addition, I am not receiving the emails I used to get....every once in a while this happens.  I have made no changes.
  • Profile Image
    KadeJM
    Answered on October 19, 2015 at 03:06 PM

    According to your secondary issue here you are saying that you are not receiving any of the emails that you used to get, correct?

    When I checked your form I noticed you have two different emails in two different email notifiers.

    #1 = gkexxxxne@ablaxxxxxxxxxs.com

    #2 = gaxxxxxe@eaxxxxxxxk.net

    Are you not receiving one of them? Or both? Or?

    I went ahead and check this in our system and I found your email address for the first notifier was listed in our bouncelist because our emails were rejected. I have removed your email address from our bouncelist but I would suggest referring to this guide here for help to resolve the issue.

     

    Result: gkexxxxne@ablaxxxxxxxxs.com is IN the bounce list

    Reason(s) : smtp; 554 walimpinc14 bizsmtp Connection refused - 54.240.10.164
  • Profile Image
    Fisesp
    Answered on July 11, 2017 at 11:16 AM

    I'm having the same issue, but it's strange because my email financeiro@fisesp.org.br doesn't seem to be in the bounce list (according to the checking system available in the settings page). This is my main email.

    I'm using gmail and followed every filter instruction and also added the jotform mails as contacts already. Nothing works. 

    Can you help please?

  • Profile Image
    Jan
    Answered on July 11, 2017 at 01:25 PM

    @Fisesp

    This is an old thread. I created a new thread for you. Please wait for my reply on this thread: https://www.jotform.com/answers/1196536.

    Thank you.

  • Profile Image
    Fisesp
    Answered on July 11, 2017 at 01:43 PM
    Hello Jan.
    Problem is solved.
    My main email is actually a group, so the permissions weren't associated to
    my email (I get some emails and groups in the same box).
    The messages were stucked in a group junk mail folder.
    This thread can be erased. Thank you anyway!
    *Morris ElyGerente AdministrativoFederação Israelita do Estado de São
    PauloTelefone: +55 11 3088-0111 - Ramal 127e-mail: financeiro@fisesp.org.br
    *
    2017-07-11 14:25 GMT-03:00 'JotForm' via Financeiro <
    financeiro@fisesp.org.br>:
    ...