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    Why am I not receiving any email notifications?

    Asked by BLADEOFGRASS on October 19, 2015 at 02:20 PM
    In addition, I am not receiving the emails I used to get....every once in a while this happens.  I have made no changes.
    not receiving email bounce listed bounce email notifications
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    JotForm Support

    Answered by KadeJM on October 19, 2015 at 03:06 PM

    According to your secondary issue here you are saying that you are not receiving any of the emails that you used to get, correct?

    When I checked your form I noticed you have two different emails in two different email notifiers.

    #1 = gkexxxxne@ablaxxxxxxxxxs.com

    #2 = gaxxxxxe@eaxxxxxxxk.net

    Are you not receiving one of them? Or both? Or?

    I went ahead and check this in our system and I found your email address for the first notifier was listed in our bouncelist because our emails were rejected. I have removed your email address from our bouncelist but I would suggest referring to this guide here for help to resolve the issue.

     

    Result: gkexxxxne@ablaxxxxxxxxs.com is IN the bounce list

    Reason(s) : smtp; 554 walimpinc14 bizsmtp Connection refused - 54.240.10.164