Are there any answers as to the changes in the coloring and sizing of our JotForms? Is anyone else having a problem?

  • BLADEOFGRASS
    Asked on October 19, 2015 at 2:26 PM

    Our crews in the field are having trouble viewing the forms on their phones.  Please advise.

    Page URL: http://form.jotformpro.com/form/50837592102958
  • Khillaudio
    Replied on October 19, 2015 at 2:31 PM

    Having the same problem. CSS (styling files for your webpage/form html) aren't getting loaded. You can see the error in the web inspector on Chrome. I'd say there's a problem with the CDN of jot form.

  • victor
    Replied on October 19, 2015 at 4:00 PM

    Sorry for this inconvenience. Could you try enabling the responsive option. This is located in the PREFERENCE setting

    Are there any answers as to the changes in the coloring and sizing of our JotForms? Is anyone else having a problem? Image 1 Screenshot 30

    In the GENERAL tab you will notice an option RESPONSIVE FORM. Once you have enabled this option your form will be responsive for mobile devices.

    Are there any answers as to the changes in the coloring and sizing of our JotForms? Is anyone else having a problem? Image 2 Screenshot 41

    Please let us know if this helps.

    Regards

  • BLADEOFGRASS
    Replied on October 20, 2015 at 9:50 AM

    THERE ARE AT LEAST TWO OTHER COMPANIES HAVING THIS SAME ISSUE ON THE FORUM.  PLEASE MAKE THE CORRECTION TO ALL AS SOON AS POSSIBLE.

  • victor
    Replied on October 20, 2015 at 11:27 AM

    Hi,

    Cold you please indicate if you are still having this issue? I was able to view your form in mobile devices correctly. Did you embed this form in your page? If you have, can you please provide us the URL so we may analyze the issue further.

    Regards

  • BLADEOFGRASS
    Replied on October 20, 2015 at 12:45 PM
    Hi,
    Please see the attached screen shot. In addition to the URLs, if you go onto my forms online, the background was green. If you go to preview, it starts to open with the green background but changes to grey. It’s the same on the mobile devices when they open. The background was green until yesterday.
    Our URLS are:
    CLOCK IN
    http://form.jotformpro.com/form/50838433723962


    MAINTENANCE
    http://form.jotformpro.com/form/50837592102958

    DESIGN
    http://form.jotformpro.com/form/50838177977978

    INSTALLATION
    http://form.jotformpro.com/form/50837475774973

    IRRIGATION
    http://form.jotformpro.com/form/50838094245964


    Gail Keith-Fine
    Payroll Administrator
    a Blade of Grass
    129 Boston Post Road
    Wayland, MA 01778
    508-358-4500
    gkeithfine@abladeofgrass.com

    ...
  • Carina
    Replied on October 20, 2015 at 3:19 PM

    Hello Gail

    Thank you for providing additional information.

    Please accept our apologies for this situation. This was already forwarded to our developers on this thread:

    http://www.jotform.com/answers/685426 

    As soon as we have more details we will contact you.

    If you need further assistance please let us know.