What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to retrieve credit card information without the payment getting processed.

    Asked by NancyBender on October 19, 2015 at 03:00 PM

    I would like to create a Jotform that will include customer credit card information.  I do not want to set up the form so that the payments get processed, but I would like to be able to retrieve the credit information.  How would I set up the submissions so that I can receive an email (without credit card information). Once I receive an email, I will go in to Jotform to retrieve the credit card information.  How do I set it up so that the credit card information is secure?

    I hope this makes sense!


    Thank you.

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    JotForm Support

    Answered by david on October 19, 2015 at 04:15 PM


    We do not allow for the collection of credit card details through our forms.  We do allow for payment authorization through our payment processors:


    Though, it is strictly against our terms of use to collect and stored credit card data directly through the form.

    If you have any further questions, let us know and we will be happy to help.