What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    cannot see my submission list

    Asked by think on September 29, 2010 at 06:31 PM

    I have tried and tried and also now in other accounts that I have set up for other people.

    CANNOT see the submissions.  So I can't view, delete or anything... I have tried clicking on the form name the number beside the form, the form link at the bottom, the form link at the top of the page... everything

    all I get is a "blank grey page" where there used to be submission lists

    tom

  • Profile Image
    JotForm Founder

    Answered by aytekin on September 30, 2010 at 05:12 AM

    I see that you are using IE8. So, I opened your account on IE8 and then I selected one of your form and then I clicked on Submissions button on the My Forms page. The submissions page showed up fine on IE8.

    Is this happening for a specific form. You have so many forms so I wasn't able to try all forms. Can you tell me which form has this problem?

  • Profile Image

    Answered by outtacontrolcycles on October 01, 2010 at 01:27 PM
    hi,
     
    I have tried now with two others that I told about jot form and they signed up.
     
    they are having the same problem....
     
    "never" works in IE, but "sometimes" works in Firefox... very frustrating
     
    also tried in multiple computers using both Windows 7 and Windows XP  - SAME PROBLEM
     
    their ID's are (they are free accounts)
     
    cctrainers
     
    outtacontrolcycles
     
    I am having the same problem with my paid account with the username as below (the one you checked)
     
    think
     
    thank you
     
    tom
  • Profile Image
    JotForm Founder

    Answered by aytekin on October 04, 2010 at 06:17 AM

    Unfortunately, I cannot re-create the problem. On Internet Explorer I logged into ever one of those accounts, I selected the forms and then I clicked on the "Submissions" button and I get the submissions page fine.But we will keep looking.