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    cannot see my submission list

    Asked by think on September 29, 2010 at 06:31 PM

    I have tried and tried and also now in other accounts that I have set up for other people.

    CANNOT see the submissions.  So I can't view, delete or anything... I have tried clicking on the form name the number beside the form, the form link at the bottom, the form link at the top of the page... everything

    all I get is a "blank grey page" where there used to be submission lists


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    JotForm Founder

    Answered by aytekin on September 30, 2010 at 05:12 AM

    I see that you are using IE8. So, I opened your account on IE8 and then I selected one of your form and then I clicked on Submissions button on the My Forms page. The submissions page showed up fine on IE8.

    Is this happening for a specific form. You have so many forms so I wasn't able to try all forms. Can you tell me which form has this problem?

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    Answered by outtacontrolcycles on October 01, 2010 at 01:27 PM
    I have tried now with two others that I told about jot form and they signed up.
    they are having the same problem....
    "never" works in IE, but "sometimes" works in Firefox... very frustrating
    also tried in multiple computers using both Windows 7 and Windows XP  - SAME PROBLEM
    their ID's are (they are free accounts)
    I am having the same problem with my paid account with the username as below (the one you checked)
    thank you
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    JotForm Founder

    Answered by aytekin on October 04, 2010 at 06:17 AM

    Unfortunately, I cannot re-create the problem. On Internet Explorer I logged into ever one of those accounts, I selected the forms and then I clicked on the "Submissions" button and I get the submissions page fine.But we will keep looking.