What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    File uploads no longer have an image included in the PDF report of my submissions

    Asked by trevobrasil on October 19, 2015 at 04:08 PM

    Hi there.

    I´ve created a form, and after someone submit it, i receive a email with a PDF REPORT attached with all information in the form. including attached images.

    I don´t know whats going on, but now, in the PDF REPORT, the images are not displayed. All that i´ve got is the link to images. Could you help me please?

     

    Regards.

    Page URL:
    https://secure.jotformz.com/trevobrasil/trevobrasil

    Screenshot
    attached not displayed all and
  • Profile Image
    JotForm Support

    Answered by david on October 19, 2015 at 06:41 PM

    Hi,

    I checked your form and indeed, the images uploaded were not included in the PDF.  So I checked my own test form and I was able to reproduce this as well:

    I will forward this to our developers to see what may be causing this to happen.  We will update you here as soon as we have any further information.

  • Profile Image
    JotForm Support

    Answered by alp_deniz on October 20, 2015 at 09:20 AM

    Hello,

    The problem with images in submission PDFs should be fixed now.

    Thank you for your understanding.

    Regards

  • Profile Image

    Answered by trevobrasil on October 20, 2015 at 09:34 AM

    Thanks a lot!! Regards!!

  • Profile Image
    JotForm Support

    Answered by david on October 20, 2015 at 11:21 AM

    You are very welcome!  If there is anything else we can assist you with, let us know and we will be happy to help.