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    File uploads no longer have an image included in the PDF report of my submissions

    Asked by trevobrasil on October 19, 2015 at 04:08 PM

    Hi there.

    I´ve created a form, and after someone submit it, i receive a email with a PDF REPORT attached with all information in the form. including attached images.

    I don´t know whats going on, but now, in the PDF REPORT, the images are not displayed. All that i´ve got is the link to images. Could you help me please?



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    JotForm Support

    Answered by david on October 19, 2015 at 06:41 PM


    I checked your form and indeed, the images uploaded were not included in the PDF.  So I checked my own test form and I was able to reproduce this as well:

    I will forward this to our developers to see what may be causing this to happen.  We will update you here as soon as we have any further information.

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    Answered by alp_deniz on October 20, 2015 at 09:20 AM


    The problem with images in submission PDFs should be fixed now.

    Thank you for your understanding.


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    Answered by trevobrasil on October 20, 2015 at 09:34 AM

    Thanks a lot!! Regards!!

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    JotForm Support

    Answered by david on October 20, 2015 at 11:21 AM

    You are very welcome!  If there is anything else we can assist you with, let us know and we will be happy to help.