Form Analytics: Showing only 20 entries

  • Profile Image
    kathrynegli
    Asked on October 19, 2015 at 04:26 PM

    Form Analytics - IP address info

    Hi,

    I ran a survey contest from 10/11 - 10/18.

    On the 'form analytic' section it shows the recent visitors within the last 24 hours, however I'm having trouble pulling this info for the entire 7 days. Is there a way to pull this info for the entire duration of our survey contest?  I think we have some employee fraud going on, as the same IP address was used numerous times on the recent history, but I would like to confirm this by viewing the other days.

    I've attached a screen shot of the recent history section that I'm interested in.

    Thanks,

    Alison

     

  • Profile Image
    Mike
    Answered on October 19, 2015 at 08:07 PM

    Thank you for contacting us.

    We do store IP information and it is possible to get it along with the submission data in Excel format pretty easily.

    1) Enable IP field.

    How to See IP Addresses of Form Submitters

    2) Download Excel file.

    How to Export Form Data to Excel

    I have reported the issue with the Form Analytics tool to our developers.

  • Profile Image
    kathrynegli
    Answered on October 20, 2015 at 10:45 AM
    This worked! Thank you!
    Alison Sawyer
    Area Marketing Coordinator
    Springfield, Missouri Sun Tan City Franchise(s)
    1823 West Sunset, Springfield MO 65807
    o: 417-882-4432 | c: 417-227-0394 | f: 417-890-9600
    suntancity.com
    This email transmission contains information that is confidential and may be protected by attorney-client privilege. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. Please reply to the sender that you received the message in error, then delete it. Thank you.
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    BDAVID
    Answered on October 20, 2015 at 12:19 PM

    On behalf of my colleague Mike, you are welcome! If you need anything else, please open a new thread, we will be glad to assist you.