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    Recover login and password

    Asked by wquinto on October 19, 2015 at 05:28 PM
    not enough email with instructions to recover your password .
    and email instructions recorver account recover forgot password
  • Profile Image
    JotForm Support

    Answered by Chriistian on October 20, 2015 at 01:11 AM

    Hi,

     

    Do you mean you did not receive the Forgot Password instruction email to your email address? I checked your account's email address (concursobolsas@domboscobelem.com.br) on our bounce list and the email address  was on our list. I have removed the email on our list and resent the Forgot Password instruction email, please check if you will now receive the email.

     

    Do let us know if you need further assistance.
    Regards.

  • Profile Image

    Answered by wquinto  on October 21, 2015 at 08:54 AM
    Dear Chriistian ;I still do not receive e- mail , with directions.
  • Profile Image
    JotForm Support

    Answered by Chriistian on October 21, 2015 at 10:09 AM

    Hi,

     

    I checked again your account's email address and it seems to be included again on our bounce list because the email was included in the Amazon SES suppression list.

     

    I have removed the email on our bounce list and on Amazon SES suppression list. Tried to resend the Forgot Password instruction again and based on our logs it was sent successfully.

     

    If you can still not find the email in your email Inbox, please also check your Spam folder and see if the email was sent there.


    Do let us know if you need further assistance.
    Regards.

  • Profile Image

    Answered by wquinto on October 21, 2015 at 10:45 AM
    Thank You, Mr Chriistian..x_notviscode, .notviscode { visibility: hidden; width: 0px; height: 0px; display: none; }De: "JotForm" <noreply@jotform.com>Em: Quarta-feira 21 de Outubro de 2015 12:08, Para: concursobolsas@domboscobelem.com.brAssunto: Re: Recover login and password


    New response received






    A new response has been received:






    Answered by

    Chriistian


    Hi,
     
    I checked again your account's email address and it seems to be included again on our bounce list because the email was included in the Amazon SES suppression list.
     
    I have removed the email on our bounce list and on Amazon SES suppression list. Tried to resend the Forgot Password instruction again and based on our logs it was sent successfully.
     
    If you can still not find the email in your email Inbox, please also check your Spam folder and see if the email was sent there.
    Do let us know if you need further assistance.Regards.



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