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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    smooth Signature and e signature not appearing on PDF.

    Asked by jjland on October 19, 2015 at 06:25 PM

    Is there a way for the actual electronic signature from smooth signature or e signature to appear on a printable pdf? When i submit the form with these 2 options they don't appear on the pdf regardless of how i try to retrieve it.

     

    thank you

    smooth signature E signature retrieve PDF submissions
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on October 20, 2015 at 12:30 AM

    Our developers are now aware of this problem. You should be updated here when the issue gets fixed

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    JotForm Support

    Answered by alp_deniz on October 20, 2015 at 09:23 AM

    Hello,

    Issue is fixed and signatures now appear as expected.

    Kind regards

  • Profile Image

    Answered by jjland on October 20, 2015 at 12:03 PM

    When i previewed my form and submitted it from the email i received the pdf did not have the signatures in it still. 

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    JotForm Support

    Answered by Boris on October 20, 2015 at 01:54 PM

    I have just cloned your form 52886299989183 into my account, and after submitting it, the signature shows correctly in the PDF file of my submissions:

    I have subsequently logged into your account and replicated all the settings that you have for the included fields in the PDF files, such as Show Headers and Texts, and the PDF still displays the signature field without any issues:

    Can you please re-check this on your end, and if you are still having issues, please do let us know. As far as I can see in my testing, the signature is correctly shown in the PDF files of submissions on your form.

    Thank you.