What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I cannot save my form - Form Properties Not Found

    Asked by estice on October 19, 2015 at 08:38 PM

    I keep getting the following error when trying to save the form "Tuition Reimbursement":

    "Error on Save - Form Properties Not Found"

    I've tries multiple web browsers and clearing the browser and form cache. The problems remains.

     

    Please advise.

    Thanks!

    Page URL:
    http://worthingtonea.org/index.php/member-benefits/tuition-reimbursmen<br/>t-form

    Screenshot
    save form unable to save cache properties
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    JotForm Support

    Answered by jonathan on October 20, 2015 at 03:39 AM

    Thank you for providing us more details.

    I can see the error on the screenshot you had provided.

    However, I could not reproduce the same issue on my end. I cloned your jotfrom http://www.jotform.us/form/52835005950150 on my account just to test saving the form is the error will happen. It did not.

    You can check my screenshot image below when I did it.

     

    Can you try also cloning your form  http://www.jotform.us/form/52835005950150 that have this issue. 

    Follow this guide: -How-to-clone-an-existing-form-from-your-account

    When you cloned the form, try saving the cloned version. Check if it will still exibit the same issue.

    Please let us know how it goes.

     

     

     

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    Answered by chromaticstudios on October 31, 2015 at 05:46 PM

    I am having the same issue. I am concerned about cloning the form since I have webhooks and other applications pulling information from this form. Is cloning the only solution?

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    Answered by chromaticstudios on October 31, 2015 at 05:58 PM

    Cloning doesn't appear to solve the issue. I am getting the same error. Can you please advise? I really need to make changes to my form today.

    Thank you!

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    Answered by victor on October 31, 2015 at 06:59 PM

    Sorry for this inconvenience. I cloned your form and was able to make some modifications. with no issue.

    Could you please indicate what type of changes you want to make, maybe we can help to change it in our clone version.

     

  • Profile Image

    Answered by chromaticstudios on October 31, 2015 at 07:08 PM

    For me I am trying to save after creating a new notification or auto responder email. I have tried several browsers, clearing caches and restarting. Nothing appears to solve the issue.
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    JotForm Support

    Answered by jonathan on October 31, 2015 at 08:10 PM

    @ chromaticstudios

    I have moved your question here http://www.jotform.com/answers/694853 this way we can dedicate support to your issue.

     

  • Profile Image

    Answered by GarrettSeepersad on November 02, 2015 at 03:08 PM

    I am having the same problem when I attempt to delete elements from my form.


    Cloning didn't help also
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    Answered by victor on November 02, 2015 at 04:19 PM

    To help you better I have created a new thread.

    http://www.jotform.com/answers/695869

    One of our support team member will answer your question shortly.