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I cannot save my form - Form Properties Not FoundAsked by estice on October 19, 2015 at 08:38 PM
I keep getting the following error when trying to save the form "Tuition Reimbursement":
"Error on Save - Form Properties Not Found"
I've tries multiple web browsers and clearing the browser and form cache. The problems remains.
save form unable to save cache properties
Thank you for providing us more details.
I can see the error on the screenshot you had provided.
However, I could not reproduce the same issue on my end. I cloned your jotfrom http://www.jotform.us/form/52835005950150 on my account just to test saving the form is the error will happen. It did not.
You can check my screenshot image below when I did it.
Can you try also cloning your form http://www.jotform.us/form/52835005950150 that have this issue.
Follow this guide: -How-to-clone-an-existing-form-from-your-account
When you cloned the form, try saving the cloned version. Check if it will still exibit the same issue.
Please let us know how it goes.
I am having the same issue. I am concerned about cloning the form since I have webhooks and other applications pulling information from this form. Is cloning the only solution?
Cloning doesn't appear to solve the issue. I am getting the same error. Can you please advise? I really need to make changes to my form today.
Sorry for this inconvenience. I cloned your form and was able to make some modifications. with no issue.
Could you please indicate what type of changes you want to make, maybe we can help to change it in our clone version.
I have moved your question here http://www.jotform.com/answers/694853 this way we can dedicate support to your issue.
To help you better I have created a new thread.
One of our support team member will answer your question shortly.