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    Problems submitting forms.

    Asked by CCBTR on October 19, 2015 at 10:41 PM

    Hi

    We have quite long application forms and some people have had problems submitting the forms to us. As far as I am aware, it is only a problem for mobile users. I don't know if there is a problem with timing out, or their phone connection dropping out, but more and more people are using mobiles, so I would dearly love to make this as easy as possible for people. I use the mobile responsive app. 

    I would love any advice on a possible solution please?

    Many thanks

    Mel

    NSW Bull Terrier Rescue Inc

    Bull Terrier Rescue Qld

    www.australianbullterriers.com

    Page URL:
    http://www.australianbullterriers.com/nsw-application-forms--documents<br/>.html

    problem Mobile app love
  • Profile Image
    JotForm Founder

    Answered by aytekin on October 20, 2015 at 03:38 AM

    I see that you have another form on the page now. Do you still need an answer? 

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    Answered by CCBTR on October 20, 2015 at 05:45 AM
    NSW Bull Terrier Rescue Inc.
    Hi
    I am still using Jotform for the application forms, so yes please, any help would be greatly appreciated.
    Kind regards
    Mel
    NSW Bull Terrier Rescue Inc.Bull Terrier Rescue Qld
    Peta Smith - President/Rehoming Coordinator 0409 548 731Erin Parnell - Foster Coordinator/Fundraising - 0405 430 568Melanie Thomas - Secretary/Website Admin - 0422 156 345Leona Kool - Treasurer - nswbtr.treasurer@outlook.com
    NSWBTR Inc. is a voluntary, self funded, registered not for profit charity, dedicated to helping Bull Terriers in need.
    Charity ABN: 41 122 671 997. Donations of $2.00 or more are tax deductible and are very much appreciated.
    Commonwealth Bank BSB: 062 735 Account Number: 10248704 Account Name: NSW Bull Terrier Rescue Inc. Paypal: nswbtr@live.comWe are currently seeking individual and business sponsors, please contact us for further details.
    Email: nswbtr@live.com
    Facebook Group: www.facebook.com/groups/nswbtr Website: www.australianbullterriers.com/nsw-bull-terrier-rescue-inc.
    Facebook Social Group: www.facebook.com/groups/AustralianBullTerriers
    We are authorised agents of Socares & use their Clause 16d. Socares: www.socares.com.au
    ...
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    JotForm Support

    Answered by Chriistian on October 20, 2015 at 07:40 AM

    Hi,

     

    Are you referring to this form - http://www.jotform.co/form/31633221394852? I found the form embedded on this page in your site - http://www.australianbullterriers.com/nsw-foster-form.html. I checked the form and I noticed that the Responsive Form setting of the form is set to "No"? Can you try to set it to "Yes" and see if it will help?

     

    You can also try to divide your form into sections (multi page form) instead of displaying all the fields in one page? You can check this article for more information: How to Create Multi Page Forms.

     

    Do let us know if you need further assistance.
    Regards.

  • Profile Image

    Answered by CCBTR on October 20, 2015 at 08:45 AM
    NSW Bull Terrier Rescue Inc.
    Hi Christian
    I have changed that in preferences, will see how we go. Many thanks for your help.
    Kind regards
    Mel
    NSW Bull Terrier Rescue Inc.Bull Terrier Rescue Qld
    Peta Smith - President/Rehoming Coordinator 0409 548 731Erin Parnell - Foster Coordinator/Fundraising - 0405 430 568Melanie Thomas - Secretary/Website Admin - 0422 156 345Leona Kool - Treasurer - nswbtr.treasurer@outlook.com
    NSWBTR Inc. is a voluntary, self funded, registered not for profit charity, dedicated to helping Bull Terriers in need.
    Charity ABN: 41 122 671 997. Donations of $2.00 or more are tax deductible and are very much appreciated.
    Commonwealth Bank BSB: 062 735 Account Number: 10248704 Account Name: NSW Bull Terrier Rescue Inc. Paypal: nswbtr@live.comWe are currently seeking individual and business sponsors, please contact us for further details.
    Email: nswbtr@live.com
    Facebook Group: www.facebook.com/groups/nswbtr Website: www.australianbullterriers.com/nsw-bull-terrier-rescue-inc.
    Facebook Social Group: www.facebook.com/groups/AustralianBullTerriers
    We are authorised agents of Socares & use their Clause 16d. Socares: www.socares.com.au
    ...
  • Profile Image

    Answered by Carina on October 20, 2015 at 10:48 AM

    Hi Mel

    Let us know if the problem persists.

    Thank you