Labels are cut off and no top margin in the fillable PDF

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    CDPHENSB
    Asked on October 20, 2015 at 01:27 AM
    Hi,
    We are having problems with skipped information and text too close to the
    top margin of pages when we convert our Jotform to a PDF. This particular
    problem comes from this file:
    http://www.jotform.com//?formID=50907135364959
    Could you please take a look at this and let us know how to fix it?
    Thanks,
    Linda
  • Profile Image
    aytekin
    Answered on October 20, 2015 at 01:30 AM

    Have you tried just adding some spacing to the top of the form before getting the PDF.

    You can find a spacer widget on the widgets section of the form builder:

  • Profile Image
    CDPHENSB
    Answered on October 21, 2015 at 11:45 AM
    Hi,
    I tried this but the spacer does not appear to be making a difference in
    the document. We continue to get text cut off at the top and weird breaks
    in the document. I was able to do a "print document" that had better
    spacing, but it does not include the fillable fields. Here is what the
    version using spacers looks like when I download it as a PDF (vs. printing
    as a PDF) to retain the fillable fields.
    Thanks,
    Linda
    ...
  • Profile Image
    Welvin
    Answered on October 21, 2015 at 01:34 PM

    Our apologies. The widget won't help because the PDF creator will just discard that. Any widget in the form won't be available in the fillable PDF.

    I have now forwarded this thread to our developers so they can look into this further. If there are updates, you should be notified through this thread.

     

    For now, using break tag in the Free Text HTML field will work. For example:

     

    Thanks