- StonerjessicaAsked on January 16, 2012 at 01:38 PM
- pinoytechAnswered on January 16, 2012 at 04:59 PM
Thanks for posting your concern with us. Were you able to check if you still have enough space in your DropBox account? Have you tried using this form again? Kindly check and let us know of the current status.
We will wait for response for further assistance. Thank you for using JotForm!
- JotForm SupportNeilVicenteAnswered on January 16, 2012 at 08:18 PM
Your form Listing Documents Submission: RE/MAX iREALTY Innovations has prohibited characters in its title, specifically a forward slash and a colon. JotForm uses your form's name as the Dropbox folder name to which submissions are saved. Because most operating systems (i.e., Windows and Mac OS) prohibit the use of such characters as folder and file names, the submissions to this form are not showing up in your computer.
To fix this, remove the colon and forward slash from your form's name. You can change the name by editing the form then clicking on the form's title.
For more on information on how to ensure that your Dropbox files and folders sync correctly, please visit the link below:
Hope this helps.
- StonerjessicaAnswered on January 16, 2012 at 11:14 PM
Thanks to both of you. I have tried all of these suggestions but it does not fix the issue. I have lots of room in my DropBox. I have tried many times in the last 24 hours, without success, and I have changed the names of the documents to remove the prohibited characters.
I looked at the app in my DropBox account and it shows as having full read/write access.
Any other suggestions? It would be much appreciated.
- JotForm SupportNeilVicenteAnswered on January 17, 2012 at 02:31 AM
Have you logged on to your account on Dropbox and checked if the submissions are there? If the submissions are present in your Dropbox account, you would need to reinstall the Dropbox app on your computer.
If the submissions are missing even in the Dropbox website, try re-integrating Dropbox to your form.
If all else fails, I may have to ask your permission to temporarily integrate your form to my own Dropbox account so I can do some tests and find out what's causing your problem.