None of my forms seem to be loading on my pages

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    beautifulcanvas
    Asked on October 20, 2015 at 06:40 AM

    None of my forms seem to be loading on my pages ?

    www.beautifulcanvas.co.uk/order.htm

    www.beautifulcanvas.co.uk/contact.htm

    I have tried my main pc, backup pc and mobile device ?

  • Profile Image
    eee
    Answered on October 20, 2015 at 06:44 AM

    Hey @beautifulcanvas,

    Problem is solved,

    Kindest Regards,

    - Ertugrul.

  • Profile Image
    beautifulcanvas
    Answered on October 20, 2015 at 06:45 AM

    could you please tell me what the problem was ?

     

  • Profile Image
    eee
    Answered on October 20, 2015 at 06:59 AM

    Hey @beautifulcanvas,

    Your account was not active in last 3 months, and our system marked it as a dormant account.

    Sorry for the trouble,

    Kindest Regards,

    - Ertugrul.

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    beautifulcanvas
    Answered on October 20, 2015 at 07:09 AM

    that's only because my forms are working just the way I want and haven't needed to login and make any adjustments ?

    anyway of knowing how long they were off line, as I don't check my website every day ?

    and If I login even if its only once a month will this stop it happening again ?

    thanks for the speedy service.

  • Profile Image
    eee
    Answered on October 20, 2015 at 07:23 AM

    Hey again,

    This is a one-time operation which has been done while moving our databases.

    So it's not necessary to login every single month to JotForm to keep your account as active.

    Kindest Regards,

    - Ertugrul.

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    beautifulcanvas
    Answered on October 20, 2015 at 07:25 AM

    ok thanks.