What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions are not delivered and file downloads aren't working

    Asked by futurerenewables on October 20, 2015 at 07:34 AM

    I have a form which is signed on jotform using sync with adobe esign, many forms which have been submitted are not showing in my jotform account. Also, attachments upoaded to the forms from customers who are submitting are showing on the forms as the link but cannot be opened and do nothing, i am getting confirmation of forms being submitted via adobe and then going to jotform to get the relevant forms with the uploads and there are many that just no show!!!!!


    This is very frustrating

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    JotForm Support

    Answered by Welvin on October 20, 2015 at 09:51 AM

    Please accept our sincere apologies for the issue. But I was able to view your submissions and download your file uploads now. Would you mind try checking it again? Please let us know if the issue persists to your end so we can ask our developers to check again.