What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image


    Asked by lucashornbeck on October 20, 2015 at 09:32 AM

    I was paying 20 per month for 10,000 submissions


    today I was notified that my forms stopped working.

    my account page says that this because my account was deactivated?

    i had to purchase another 20 dollar plan, just to see a red warning sign saying that i'm almost out of space and i need to upgrade to 39 per month for the same thing i was paying 20 for yesterday...


    what is going on?

  • Profile Image
    JotForm Support

    Answered by beril on October 20, 2015 at 11:57 AM


    It seems you have downgraded when choose the Bronze Plan. When you choose 20$ plan, you are changing payment plan.

    I have refunded the $19 back to you and switch the plan to Silver Monthly back.

    Now, your account is active. It is not related with payments.

    Can you describe the issue about your forms?

    If you provide us more details, we can assist you more properly. I will wait for your response.

  • Profile Image

    Answered by lucashornbeck on October 21, 2015 at 09:45 AM

    Beril, I had to choose the bronze plan, because it had told me that i had a free account, and i was out of forms.


    now it's doing it again, I paid again. nothing.


    please help.


    I just need my quota of 100 lifted.

  • Profile Image
    JotForm Support

    Answered by beril on October 21, 2015 at 11:05 AM


    Apologies for the inconvenience.

    The issue is related to the changes that we've made into our system.

    Th problem is solved now.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

    Thank you for your understanding.