What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    no submit button and overhanging message box on pc. fine with mac

    Asked by sophie on January 16, 2012 at 03:13 PM

    I am using iweb, and have the same prob I know lots of people have, with the submit button appearing on mac but not on pcs.  I also have a problem with the message box of my form overshooting the right hand side of the contact form -- again, just on pc.  I have tried the offered solution to use iframe embeded code, but it doesn't work.  I have also tried increasing the px size of the frame, but can't see how to do that without enlarging the form, which I don't want to do.  Please help, really need to be contactable via web asap!!!!!  

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    Answered by sophie on January 16, 2012 at 03:42 PM

    sorry, a 'Hi' and a 'thanks' wouldn't have gone admiss.... just hurrying to try and solve this.... at the end of a long day!

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    Answered by pinoytech on January 16, 2012 at 04:11 PM

    Hi sophie,

    You Increase the size of the iFrame manually. You can embed your form using iFrame code to edit the iFrame size. To get your form's iFrame code, simply follow the steps below.

    1. Go to Setup & Embed tab

    2. Click Embed Form

    3. Click iFrame

    Simple iFrame Code:

    <iframe allowtransparency="true" src="//form.jotform.com/form/20033511584" frameborder="0" style="width:100%; height:465px; border:none;" scrolling="no"></iframe>

    You can change the sample height value to any number you want. Please let us know if you have further questions. Thank you for using JotForm!

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    Answered by fxr on January 16, 2012 at 07:12 PM

    Hello Sophie, sorry about the delay in getting to you, we, ourselves have been extremely busy today. 

    Did pinoytechs helpful post get things sorted out for you?

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    Answered by donfradlis on January 17, 2012 at 12:48 AM

    If the form is expanded, it looses the background.

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    JotForm Support

    Answered by idarktech on January 17, 2012 at 02:14 AM

    @ donfradlis,

    Apologies, but I don't get what exactly you mean by "losses the background when expanded", did you mean when editing your form at www.jotform.com? or it's just happening on your website? Can you please provide more details? Thanks.

    We'll be looking forward to your response so that we can further assist you. Thank you so much!

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    Answered by donfradlis on January 17, 2012 at 07:43 PM

    In order for the PC & Mobile users to see the entire form (Submit Button, etc), I have to stretch the form (Vertically) in IWEB to compensate for the missing criteria. Since I'm using a templet when I stretch the form/html box it has a gap of approximately 2-3 inches, which looks unprofessional.


    Please advise.

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    JotForm Support

    Answered by NeilVicente on January 18, 2012 at 12:22 AM


    To prevent the text area box from going over the form's iframe, decrease its column value to around 30-40. While on edit mode, click on the text area field (Message) then click the Columns button in the toolbar.

    On another note, the extra 2-3 inches of blank space at the bottom of your page is caused by a footer that contains nothing. You might want to check that out on iWeb.