Where did my submissions go?

NBGraniteClub
Asked on October 20, 2015 at 10:00 AM

This has happened before on another account I have with Jot Form. In the main menu it shows that a form has 309 submissions but when I click to enter and view the submissions there is none to be displayed. Please help as this data is very important to our business.

Thanks,

Bobby Ray
Welvin

Jotform Support

Answered on October 20, 2015 at 12:11 PM

Hi Bobby,

Our apologies for the issue. I have now forwarded this thread to our developers. They should be able to look into this and tell us the real reason why the submissions are missing in your form. If there are updates, you should know it in this thread.

Regards
eee

Chief Technology Officer

Answered on October 20, 2015 at 04:12 PM

Hey,

Problem is fixed,

Kindest Regards,

- Ertugrul.