What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms' background color changed

    Asked by BLADEOFGRASS on October 20, 2015 at 11:24 AM
    I am having the same issue and noticed that there are others as well.  JotForm changed something for sure - scary.
  • Profile Image
    JotForm Developer

    Answered by irem on October 20, 2015 at 11:41 AM

    Hello,

    Sorry for your trouble! We have checked your problem and fixed the issue. Please check your account and forms again and let us know if the problem still persists.

    Please feel free to contact us for any further assistance.

    Thanks for your patience.

  • Profile Image

    Answered by BLADEOFGRASS on October 20, 2015 at 12:21 PM

    Our issue has not been resolved.  The background remains grey.  If you open a form and preview it, it should be green...it starts to open green then changes to grey.

  • Profile Image

    Answered by Carina on October 20, 2015 at 02:06 PM

    I could replicate the same situation on the forms:

    52924830648967

    50837592102958

    50838094245964

    50837475774973

    52916981784976

    50838177977978

    We have been updating databases and this can cause some temporary difficulties with some features. I apologize for the inconvenience of this situation.

    I forwarded this situation to our developers so they can analyse better this situation. We'll contact you as soon as we have more details.

    If you need further assistance please let us know as we're here to help.

  • Profile Image

    Answered by BLADEOFGRASS on October 26, 2015 at 08:58 AM

    Good morning,

    Please give me an update.  Carina, our background this morning looks like it is trying to be green but it remains gray.  It has a hint of green.  I am only concerned because if your updates changed the color it may have changed something else.  We rely on these forms - they are our only way to receive timesheet information from our crews.  It is vital that nothing change.

    Thank you.

    Gail

  • Profile Image

    Answered by Carina on October 26, 2015 at 10:10 AM

    Hello Gail

    This ticket was already assigned to a developer and has a very high priority status. Unfortunately I cannot give you an ETA as it depends on the complexity of this issue and on the workload of the developer.

    The other features of the forms should not be affected by the update we made.

    Do you have any integrations on the affected forms?

    Please accept our apologies and let us know if we can assist you further.

  • Profile Image
    JotForm Developer

    Answered by erhan on October 26, 2015 at 12:06 PM

    Hi,

    First of all, I am sorry for the inconvenience. To clearify your issue, would you please tell me how this example form should have looked like?

     

     

     

     

    Best.