- JotForm DeveloperiremAnswered on October 20, 2015 at 11:41 AM
Sorry for your trouble! We have checked your problem and fixed the issue. Please check your account and forms again and let us know if the problem still persists.
Please feel free to contact us for any further assistance.
Thanks for your patience.
- BLADEOFGRASSAnswered on October 20, 2015 at 12:21 PM
Our issue has not been resolved. The background remains grey. If you open a form and preview it, it should be green...it starts to open green then changes to grey.
- CarinaAnswered on October 20, 2015 at 02:06 PM
I could replicate the same situation on the forms:
We have been updating databases and this can cause some temporary difficulties with some features. I apologize for the inconvenience of this situation.
I forwarded this situation to our developers so they can analyse better this situation. We'll contact you as soon as we have more details.
If you need further assistance please let us know as we're here to help.
- BLADEOFGRASSAnswered on October 26, 2015 at 08:58 AM
Please give me an update. Carina, our background this morning looks like it is trying to be green but it remains gray. It has a hint of green. I am only concerned because if your updates changed the color it may have changed something else. We rely on these forms - they are our only way to receive timesheet information from our crews. It is vital that nothing change.
- CarinaAnswered on October 26, 2015 at 10:10 AM
This ticket was already assigned to a developer and has a very high priority status. Unfortunately I cannot give you an ETA as it depends on the complexity of this issue and on the workload of the developer.
The other features of the forms should not be affected by the update we made.
Do you have any integrations on the affected forms?
Please accept our apologies and let us know if we can assist you further.
- JotForm DevelopererhanAnswered on October 26, 2015 at 12:06 PM
First of all, I am sorry for the inconvenience. To clearify your issue, would you please tell me how this example form should have looked like?