What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hidden fields are still visible

    Asked by Kevinstyles on October 20, 2015 at 11:31 AM

    There are some hidden fields in my form that are still visible. How is that possible? I want them to remain hidden since they are for my personal calculations. Here is the link to my form https://form.myjotform.com/52649119776569?

    The fields price d1 &d2, price m1 &m2 should not be visible. Please help me.

    hidden visible calculations myJotForm href
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    JotForm Support

    Answered by BJoanna on October 20, 2015 at 01:20 PM

    I have cloned and tested your form and I was able to replicate mentioned issue. It seem that because of conditions you have set those fields are shown. 

    I noticed that you have two Urgency fields and two Quantity fields that are passing values to Price d1 & d2, price m1 &m2 fields and maybe not all conditions are not set correctly. Was form working correctly at some point? 

    Looking forward to your reply.

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    Answered by Kevinstyles on October 20, 2015 at 01:25 PM

    Yes at some point it was working correctly. Can you help?

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    JotForm Support

    Answered by BJoanna on October 20, 2015 at 02:57 PM

    I was not able to find reason why mentioned fields are not hidden. 

    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved. 

     

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    JotForm Support Manager

    Answered by Jeanette on October 21, 2015 at 12:01 AM

    The issue seems to have been resolved. Please do get back to us should the issue persists in your end.

     

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    Answered by VCE on October 21, 2015 at 10:51 AM

    I'm also having this issue

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    JotForm Support

    Answered by BJoanna on October 21, 2015 at 12:19 PM

    @VCE 

    Your hidden field is shown because you have set condition to show that field.

    If you remove that field from your condition that field will not be shown. Inside of my cloned form I have removed mentioned field from condition. Here is my cloned form: 

    https://form.jotform.com/52934353504959? 

    Feel free to clone it

    Feel free to contact us if you have any other questions. 

  • Profile Image

    Answered by VCE on October 21, 2015 at 12:23 PM

    Thanks. It is very hard to track conditions for specific fields since you have updated the look and feel.

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    JotForm Support

    Answered by BJoanna on October 21, 2015 at 01:46 PM

    You're welcome.

    Feel free to contact us if you have any other questions.