What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How long does it take for my account to upgrade after I pay?

    Asked by itsorganic on January 16, 2012 at 04:06 PM

    I just upgraded my account to premuim because I've used almost all of my 100 submissions already. I've already made my payment through PayPal, but when I go to my account it doesn't show that I have more submissions available. 

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    Answered by pinoytech on January 16, 2012 at 04:18 PM

    Hi itsorganic,

    Upgrades are almost instant. When you complete the purchase, your account should become Premium. If you do not see your limits increased, logout and log back it.

    For further assitance, please don't hesitate to contact us! Thank you for using JotForm!

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    Answered by AtacanC on January 16, 2012 at 04:50 PM

    I've just checked your account and it has been successfully upgraded to premium. Please try to log out and log back in as pinoytech suggested.

    Have fun using JotForm.