What happens when you reach the monthly max limits?

  • Profile Image
    griegerfitness
    Asked on October 20, 2015 at 01:15 PM

    Can you please help me?

    Right now I have the free jot form, but I had over 100 submissions.  In fact, I had 313 submissions!  

     

    So that's great, however, if I max out at 100?  What happened to the other 213 that tried to download this?  

     

    Anyway I can reach them?  Will they get the form?

     

    If I upgrade will it go out to them?

     

    Thanks!

    Erin

  • Profile Image
    Carina
    Answered on October 20, 2015 at 03:01 PM

    Hello Erin

    Free plans can have 100 monthly submissions. After this amount the account gets suspended until the beginning of the next month or until you upgrade, but both the forms and the submissions get saved in the account.

    When the account is suspended it is not possible to fill in the forms.

    You can see here more details on the monthly limits associated with each pricing plan:

    https://www.jotform.com/pricing 

    Let us know if we can assist you further.