What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms are missing

    Asked by Bagginses on October 20, 2015 at 01:50 PM

    None of my forms are loading

    Page URL:
    http://fotssouth.com/payments.html

    My Forms forms are missing
  • Profile Image

    Answered by Bagginses on October 20, 2015 at 01:53 PM

    They aren't loading in my JotForm control panel either even though they are "there"

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    Answered by Bagginses on October 20, 2015 at 02:57 PM

    So...everyone with this issue has gotten a response from somebody. Well...except for me. I am a paying customer...for a couple years now.

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    Answered by Carina on October 20, 2015 at 04:22 PM

    I'm sorry to hear that.

    The threads are assigned to a supporter by order of arrival, and when you add another response the thread gets back to the end of the line. Probably this was what happened here.

    I checked your account and only these 2 forms and submissions are missing:

    40654009760149

    23374647286160

    Can you please confirm this situation? 

    I've forwarded this situation to our developers so they can investigate this further.

    We'll contact you as soon as we have more details.

  • Profile Image
    JotForm Developer

    Answered by uygar on October 20, 2015 at 04:53 PM

    Hi,

    Problem fixed. Please try again.