My forms are missing

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    Bagginses
    Asked on October 20, 2015 at 01:50 PM
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    Bagginses
    Answered on October 20, 2015 at 01:53 PM

    They aren't loading in my JotForm control panel either even though they are "there"

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    Bagginses
    Answered on October 20, 2015 at 02:57 PM

    So...everyone with this issue has gotten a response from somebody. Well...except for me. I am a paying customer...for a couple years now.

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    Carina
    Answered on October 20, 2015 at 04:22 PM

    I'm sorry to hear that.

    The threads are assigned to a supporter by order of arrival, and when you add another response the thread gets back to the end of the line. Probably this was what happened here.

    I checked your account and only these 2 forms and submissions are missing:

    40654009760149

    23374647286160

    Can you please confirm this situation? 

    I've forwarded this situation to our developers so they can investigate this further.

    We'll contact you as soon as we have more details.

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    uygar
    Answered on October 20, 2015 at 04:53 PM

    Hi,

    Problem fixed. Please try again.