What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
They aren't loading in my JotForm control panel either even though they are "there"
So...everyone with this issue has gotten a response from somebody. Well...except for me. I am a paying customer...for a couple years now.
I'm sorry to hear that.
The threads are assigned to a supporter by order of arrival, and when you add another response the thread gets back to the end of the line. Probably this was what happened here.
I checked your account and only these 2 forms and submissions are missing:
Can you please confirm this situation?
I've forwarded this situation to our developers so they can investigate this further.
We'll contact you as soon as we have more details.
Problem fixed. Please try again.