What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Same entries coming through multiple times

    Asked by forevertan on October 20, 2015 at 02:10 PM

    Hi, we're getting multiple submissions from the same applicant. It's as if when the person submits their application, it somehow gets multiplied into 4 sometimes 5 submissions. All from the same person. So even though we've only gotten about 10-12 legitimate submissions, it's reported that we received 23 submissions. 

     

    Why is this happening?

    multi-submission
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    JotForm Support

    Answered by Mike on October 20, 2015 at 05:34 PM

    Thank you for contacting us.

    Have you embedded the form somewhere on the web? If so, please try to use an iFrame embedding method.

    Getting the Form iFrame Code

    It should help if there are conflicts between form and other scripts on the page.

    In case you use direct form link, we will need to look further.

    While checking your form, I have noticed a little issue with email alert. The email template seems to be related to another form template, so you might consider removing it.

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    Answered by forevertan on October 20, 2015 at 05:41 PM

    Ok so I did that and I also read something about "Unique Submission" where you can turn on "Loose Check" and filter out cookies. Do you think that might help as well?

     

    I actually tried that and received a submission that did not get multiplied. 

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    JotForm Support

    Answered by Mike on October 20, 2015 at 06:56 PM

    Yes, the "Loose Check" might also help in theory, it should not allow more than one submission from the same browser (unless browser cookies are cleared).

    Thank you for your cooperation in this matter.