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    Long text on submissions PDF gets cut off

    Asked by jjland on October 20, 2015 at 03:33 PM

    Hello:

     

    On my emailed PDF forms sent after user submission the PDF cuts off text at the page breaks. Any help is much appreciated.

     

    Thank You

    Screenshot
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    JotForm Support

    Answered by EltonCris on October 20, 2015 at 09:30 PM

    Thanks for reporting.

    I was able to reproduce the problem. Let me raise that to our developers for a resolution. You will be informed here once this is fixed.

    As a temporary solution, I suggest to divide the long text field into multiple text field and paste the paragraph where it gets cut off on the next text field. This might improve the PDF output. 

    If you want the text fields to look closer (because it might create a small gap when you divide them), simply inject custom CSS codes in your form. We can help you with the CSS, just let us know here.

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    Answered by jjland on October 22, 2015 at 03:57 PM

    Ok let me know when the issue is fixed. I don't want to have to make text boxes for every page break on a 20+ page document.

     

    Thank you

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    JotForm Support

    Answered by EltonCris on October 22, 2015 at 05:15 PM

    Sure. The assigned developer will update this thread once this issue is resolved.

    Thanks!

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    Answered by jjland on November 02, 2015 at 11:31 AM
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    JotForm Support

    Answered by EltonCris on November 02, 2015 at 12:40 PM

    Sorry, but there's no update about this as of the moment. The developer assigned to this is currently working on a more prioritized task. Don't you worry, as soon as we have updates about this, we'll make sure to inform you on this thread right away.

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    Answered by jjland on November 17, 2015 at 11:00 AM

    Hello. I think im going to separate the document into it's many parts and custom the CSS to make the gaps smaller. Can you give me instructions on how to custom them please.  thank you

     

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    Answered by Ben on November 17, 2015 at 01:07 PM

    I have moved your last post to a new thread to assist you with this there since this one is raised to our developers to make it work automatically and will leave it as such. This is the new thread: http://www.jotform.com/answers/706510 where we will be answering shortly and help you with the custom CSS codes.

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    Answered by jjland on February 18, 2016 at 12:18 PM

    Hello im back to this form, did anyone ever fix the page cut off issue?

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    Answered by Ben on February 18, 2016 at 03:12 PM

    This issue is still opened and unresolved, but I do wish to mention that we can not provide you with any estimate as to when the issue could be resolved.

    As my colleague had mentioned we can and our developers will update you however as soon as the issue is dealt with and you would no longer experience any issues.

    However the fix provided by my colleague will still work.

    I will however post a message to our developer to see if there are any updates that they could share on this issue.

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    Answered by jjland on February 18, 2016 at 04:48 PM

    ok how would i adjust the CSS to shorten the gaps.
    and you do realize i submitted this issue last october right? 
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    JotForm Support

    Answered by EltonCris on February 18, 2016 at 09:41 PM

    Yes we are aware of it and I'm sure our dev will get through this once they are done with the other urgent tasks.

    We will answer the CSS request on this thread http://www.jotform.com/answers/776051

    Thanks!