What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why is my form saying 94 submissions where there are only 10?

    Asked by 307events on October 20, 2015 at 03:42 PM

    I just got a notice that my account has nearly 100 submissions. I jumped online right away, because I certainly haven't seen that many forms come in. My account shows 94 submissions on a form that only has 10 submissions.

    Can you fix this so my account isn't disabled?



    Page URL:

  • Profile Image

    Answered by Carina on October 20, 2015 at 05:34 PM

    Unfortunately there was an error with the submission counter that made the number on Myforms area to be different from the real one. We have fixed it so the real number is 14 on the form 51501380220135.

    This situation is now solved and the account will not be disabled.

    Please accept our apologies for all the inconveniences.

    Let us know if we can assist you further.