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    Can't create a PDF from a cloned form. It is showing an error.

    Asked by huismanauction on October 20, 2015 at 05:21 PM

    I tried to clone a form (tried multiple bc I thought it was just that form but happened every time I cloned any form) and I got this error message:


    This XML file does not appear to have any style information associated with it. The document tree is shown below.
          <Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>6D7F9F323373DEEB</RequestId><HostId>mXWkE+izLrMasxY9HtZ0rcPO+KILgExxwnDcj9WlsxUgVxDgaPPv+KojQiO3LKghOce8dIwQWa0=</HostId></Error>

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    JotForm Support

    Answered by EltonCris on October 20, 2015 at 09:41 PM

    Thanks for reporting.

    Our developers are already aware of this problem and hopefully this will be resolved soon.

    Can you please tell us which form in your account that is showing this error so we can test and add it on the report ticket? You can mention the name of the form. 

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    Answered by cannaworx on October 21, 2015 at 11:04 AM

    Elton, I am having the same problem for all my forms without exception.  This problem seems to be years old, why can't you fix it?
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    JotForm Support

    Answered by david on October 21, 2015 at 12:37 PM

    @cannaworkx I have moved your request to a thread of its own so that we may address it properly.  I will follow up here in this thread shortly:


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    Answered by Huismanauction on October 21, 2015 at 01:04 PM


    I deleted all the cloned forms. It happened

    every time I cloned any of my original forms

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    JotForm Support

    Answered by david on October 21, 2015 at 02:18 PM

    I cloned your most recent form to do some testing and it looks like the length of the form may be causing the issue.  The PDF copy of forms are not nearly as robust as the web version and forms that are rather long occasionally do not work in PDF form.  When I removed 50 fields from the form, I was then able to create a PDF without issue:

    50 was just a random number of fields to delete, it would likely require less than that to be removed.  You can clone my copy and create a PDF to see it working:



    If you can condense your forms down to a more manageable size, they would function much better while creating and using them in PDF form.

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    Answered by huismanauction on October 21, 2015 at 02:23 PM

    The length had nothing to do with the problem. I cloned a form and took out most of the fields and it still wouldn't do it. It had everything to do with a cloned form, not the length. I am not in my office today and will have to work on it tomorrow.

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    JotForm Support

    Answered by david on October 21, 2015 at 03:28 PM

    When you do get a chance, please try creating a PDF with a copy of my version to see if it works.  Our developers will still look in to this, I am just trying to narrow things down a bit.