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  • Profile Image

    Numeric field stopped accepting input

    Asked by NRCsupport on October 20, 2015 at 08:08 PM

    Form number 40503979576971.

    The field labelled "Number of places(1 to 8) has stopped accepting any input. It was certainly working in April this year. I have the same problem in another form which was cloned from this one.

    How can I get this field to start accepting input again?

    Thank you

    Page URL:
    http://form.jotformpro.com/form/40503979576971

    Numeric problem another form same start
  • Profile Image
    JotForm Support

    Answered by Charlie on October 21, 2015 at 04:39 AM

    Hi,

    I checked this form http://form.jotformpro.com/form/40503979576971 and made a test submission, I was able to input numeric values in the "Number of places (1 to 8)" without any problem. Here's a screencast (you can click it to expand the image):

     

    I presume the form is embedded on a website? If it is, could you should us the link? There might be a code conflict happening between your website and of the form's resources, you can try using the iFrame embed code in that case.

    Let us know if that helps.

  • Profile Image

    Answered by nrcsupport  on October 21, 2015 at 05:47 AM

    Thanks Charlie,

    I have found that with Chrome the form works ok, but with Firefox it fails as described. It used to work with Firefox, so I suppose they must have done something to break it. Any suggestions how to go about getting them to look into it?

    By the way it is not imbedded in a webpage. Our webpages just contain a link straight to the form on your website.

    John

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    Answered by nrcsupport  on October 21, 2015 at 06:18 AM

    I've looked into this a bit further. If I remove the default value, input to the field is accepted. BUT once there is anything in the field no further input is accepted. In fact no keys seem to work, and you can't even use tab to go to the next field. And of course you can't alter or correct your initial entry.

    A further associated oddity which I discovered by accident is that when the field is empty, hitting the cursor down key puts the (illegal) value of -1 into the field.

  • Profile Image

    Answered by Sammy on October 21, 2015 at 08:01 AM

    I tested the form on Firefox and was able to reproduce the issue and was able to replicate the issue.

    It appears this is triggered when the max size value is set to to a number 1 or greater under the form properties.

    As a fix for now kindly set the max size value to be blank, pleas let us know if the issue persists after applying this option.

    I have forwarded this issue to our developers for further investigation.

  • Profile Image

    Answered by nrcsupport  on October 21, 2015 at 08:53 AM

    Thanks, that workaround appears to work. I look forward to hearing when the problem is cleared up properly.

  • Profile Image
    JotForm Support

    Answered by Charlie on October 21, 2015 at 09:18 AM

    Thank you for updating us. I'm glad to hear that my colleague's suggested workaround helped.

    I see that the bug report has been forwarded to our developers, if the problem has been resolved, we will update you directly on this thread.

    Apologies for the inconvenience.

  • Profile Image
    JotForm Support

    Answered by NicholasWestley on October 30, 2015 at 03:28 AM

    Hi,

    This issue has now been fixed.  The delete button was not working on numeric fields which had the max size attribute enabled in firefox browser.  Now it is.  Please let us know if you continue to have problems.

    Regards,

    Nicholas

  • Profile Image

    Answered by NRCsupport on October 30, 2015 at 01:18 PM

    Seems to be ok now.

    BUT I've found that having entered the maximum number of characters, the tab key will not move to the next field. The cursor stays in the current field until it is moved by clicking the mouse on another field.
  • Profile Image
    JotForm Support

    Answered by Charlie on October 30, 2015 at 02:52 PM

    Thank you for confirming the fixed for the original issue.

    I opened a separate thread so that if there's a need to escalate that issue, we can do so. Please refer to this link instead: http://www.jotform.com/answers/694237.