What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submission Page: Unable to reply/forward email. Encountering this error message "Oooops...Reached your limits!"

    Asked by blackstarchris on October 20, 2015 at 08:47 PM

    Hi There,

    We randomly are unable to reply to customers jotform orders from the submissions page.

     

    When we hit send in the reply page a message  " Oooops...Reached your limits!" appears on the screen.

     

    What does this mean? can this please be fix quickly.

     

    Kind regards

     

    Kris

    Page URL:
    /Users/syeo55/Desktop/ScreenShot2015-10-21at11-2.33.30am.png

    Submissions JotForm height message email forward submission reply submission
  • Profile Image
    JotForm Support

    Answered by mert on October 21, 2015 at 03:40 AM

    Hi Kris,

    First of all, sorry for the inconvenience. I checked your account, form and replicated the same error. Now, I cleared the form caches of your account. I suggest you to try it again.

     

    Alternatively, if you set your "Reply-to Email" setting as a email field's name which is in your form, Upcoming email submissions come with the users' email. So, you can reply those emails directly in your inbox.

     

    To do that,

    1) Open the current "Notification".

     

    2) On the appeared window, click to "Reply-To and Recipient Settings".

     

    3) On that screen, change the "Reply-to Email" as a email field's name which is in your form

     

    If you need extra information, please let us know.

    Have a great day.

  • Profile Image

    Answered by blackstarchris on October 21, 2015 at 06:46 PM

    Hi Mert,

     

    Thank you for your response but the same message " Oooops...Reached your limits!" is still popping up.

    what else can be done?

    Have we reached our limit on our account?

     

    Kris

  • Profile Image
    JotForm Support

    Answered by Chriistian on October 22, 2015 at 12:13 AM

    Hi Kris,

     

    There is an hourly limit on sending email in JotForm. This was implemented because of  the abuse of spammers, they have been using the server to send spam messages. Paid account user has a limit of 100 emails per hour. Once you reach the limit for the hour you will not be able to send email.  

     

    Do let us know if you need further assistance.
    Regards.

  • Profile Image

    Answered by blackstarchris on October 22, 2015 at 12:45 AM
    Hi team,
    I don’t believe that is the issue we are having as for the 36 hours + we have been unable to send 0 email back to customer at all.
    Any other suggestions why this maybe happening.
    Kind Regards,
    Kris Jones
    Customer Liaison | +61 02 9557 8656
    info@blackstarpastry.com.au
    Instagram | Facebook | Twitter
    www.blackstarpastry.com.au
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on October 22, 2015 at 02:16 AM

    Hi Kris,

     

    Let me escalate this issue to our development team for them to further check the issue. We will inform you on this thread once this issue has been fixed. Sorry for the inconvenience.

     

    Regards.