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    Submission count for form 52875242991162 is incorrect

    Asked by griegerfitness on October 20, 2015 at 10:23 PM

    HI!

    So I have a submission form that has about 337 submissions in it.  It is connected to my constant contact account.  However, not all of the submissions have made it over to constant contact.  In that email list I created in constant contact, only 137 people are there.  

     

    Is this something that can be fixed on your end?  What do I do?  How do I get them all over there?  Why is this happening and how do I prevent it from happening in the future?

     

    THANKS!

    Page URL:
    http://form.jotform.us/form/52875242991162

    Submissions email list constant contact
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    JotForm Support

    Answered by Chriistian on October 21, 2015 at 04:36 AM

    Hi,

     

    I tried to integrate one of my test form to Constant Contact and it seems to be working fine. Can you try to re-integrate (remove and integrate again) your form to your Constant Contact account and see if it will help? If the issue still persist, if you have embedded your form on your website, can you provide us the exact URL where you have embedded the form? 

    Modifying the form while integrated to Constant Contact might break the integration especially when you edit/update the field that is connected to the contact. Reintegrating might solve the issue.

     

    Do get back to us if the issue still persists.
    Regards.

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    Answered by griegerfitness on October 21, 2015 at 01:37 PM

    HI Thanks!

    Ok so it's working now.  This is what I think happened.

    I started on the free account and within a couple of days blew past the 100 submission limit.  I had no idea this would happen.  So I think once that happened, I kept getting submissions on jot form, but they weren't all doing to constant contact.  

    Now that I upgraded, they're getting through again to constant contact.

    But how do I get about 200 of them to constant contact that didn't already go?

     

    This is on my website, but most ppl signed up because I gave them the link.  Does that make sense?

     

    Thanks

     

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    Answered by Sammy on October 21, 2015 at 03:08 PM

    Kindly try re-integrating to the constant contact application as earlier suggested by my colleague, this should refresh the list with the new contact information.

    If this does not work you can export the submissions to an excel file then import the list via your constant contact account.

    Did you embed the form in your site or did you just provide the direct link to your target users?

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    Answered by griegerfitness on October 21, 2015 at 05:04 PM

    I just provided the link.  Is that ok?  Is it better if it's embedded?  I do have it on my website, but I know most of these were through the direct link.

     

    OK I will try to re-integrate.  Just makes me nervous :-)

  • Profile Image
    JotForm Support

    Answered by Chriistian on October 21, 2015 at 11:37 PM

    It seems that re-integration does not automatically add the previous submission to the constant account. Please do try the other workaround suggested by my colleague, to manually import the missing submission in your constant contact account. Export the submissions to an excel file then import the list via your constant contact account.

     

    Do let us know if you need further assistance.
    Regards.

  • Profile Image

    Answered by griegerfitness on October 22, 2015 at 10:39 AM

    Ok I do!!!

    So yesterday I was at about 340 submissions.  I upgraded to get 1000 in a month.  So in constant contact I was short about 200 people.  But today I'm up to 600 submissions and the new ones DID NOT transfer to constant contact!!

    What's going on???  how do I fix this??  Can you look at my account to see if I have it set up right?

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    Answered by griegerfitness on October 22, 2015 at 10:53 AM

    Also, in my forms, it says that I have about 600 submissions.  But when I click on "view submissions" and get my email list, there are only 199 people listed with their email address?

    What is going on?  shouldn't those numbers be the same?

  • Profile Image

    Answered by Sammy on October 22, 2015 at 12:58 PM

    We did a recent database migrations  and we noticed this affected the submissions count being reported for some forms.

    This will however not affect the actual submissions you receive.

    Could you kindly give us the name or id of the form so that we can resolve the issue.

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    Answered by griegerfitness on October 22, 2015 at 01:28 PM

    YES!  The form is called Babywise Freemium.

    Not sure what you mean about the ID.  Here's the link:  http://form.jotform.us/form/52875242991162

    Does this help?

    And you're telling me that it says 600+, but I only really have like 200?!  That's a big difference!  

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    Answered by Sammy on October 22, 2015 at 02:40 PM

    You have provided the precise information required its quite helpful.

    I have run a fix for your kindly confirm if the submissions count tallies now.

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    Answered by griegerfitness on October 22, 2015 at 03:54 PM

    Ok I think I got it now.  It's just frustrating when the number was so high and now it's not :-(

    Also, How come it says I have 144 submissions, but when I click on view submissions it says 203?

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    JotForm Support

    Answered by Boris on October 22, 2015 at 07:13 PM

    I have checked your submissions, and you indeed have 203 submissions on your form 52875242991162. After running our script that re-counts submissions made on that form, our script still returns only 144 submissions, which is why 144 is listed on your My Forms page.

    I'm sure it is mostly a cosmetic issue, without having any functional consequences when it comes to processing your submissions, or passing them to third party services and integrations.

    The issue with the incorrect submission count has been raised to our developers for closer examination, and we will let you know here through this thread when we have any news about the issue.

    I have also renamed this thread to reflect the topic of the ticket that was raised to our developers. Thank you.

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    JotForm Developer

    Answered by uygar on October 23, 2015 at 01:44 AM

    Hi,

    Your my forms page submission number only shows maximum number of your account limit. In submission page you can see all submissions. You have 59 overquota submissions.