What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why Isn't My New Plan Showing Up?

    Asked by griegerfitness on October 20, 2015 at 10:31 PM

    So I paid to upgrade my plan, I even just checked my bank statement and it went through.  Why is my plan not showing the upgrade?  

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    JotForm Developer

    Answered by mert on October 21, 2015 at 04:35 AM


    Firstly, sorry for this issue. I checked your account and payment. It is seen that you've upgraded your account to Bronze Monthly Plan on October 20th, 2015; but the system hasn't changed your status yet.

    I fixed this issue, you should be fine now.


    Please check your account's status and give us feedback about it.

    Thanks for your understanding.

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    Answered by griegerfitness on October 21, 2015 at 01:34 PM

    Yep it's all set!!  THANKS!

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    JotForm Developer

    Answered by mert on October 22, 2015 at 03:48 AM

    Hi again,

    You're kindly welcome.


    If you encounter any issue in the future, you can always ask for help from us.