What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can we change where the form submissions notifications are sent?

    Asked by Dawn  on October 20, 2015 at 10:31 PM

    When a client submits a form developed in JotForm, it is being sent to the previous contact's email address.  How do I update to ensure the previous contact no longer receives notification.

     

     

    email receive notification
  • Profile Image

    Answered by Ben on October 21, 2015 at 04:34 AM

    To do that I would suggest taking a look at the following two guides:

    Finding out E-mail Address used for submission notifications

    How to properly Change and Test a New Email Recipient Address

    They will show you how to find the email address currently in use and how to change to a new email and make tests properly.

    If you however happen to have any questions or issues along the way, do let us know.