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    Unable to access Conditions wizard

    Asked by petsnation on October 21, 2015 at 01:05 AM

    Dear Jotform,

    I've been trying to modify my form by accessing Conditions for the past hour but the button doesn't seem to be working.

     

    Please assist.

    unable to access JotForm
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    Answered by petsnation on October 21, 2015 at 01:21 AM

    Just tried to create a new form and access the conditions and it works there...

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    Answered by Ben on October 21, 2015 at 05:21 AM

    Thank you for the additional update. I have checked your forms and I see that this form: http://www.jotform.me/form/52655575476468 is the only one that seems to not allow conditions wizard to be opened.

    Now looking at the form, it seems that the issue is with the form itself, but I will update you here in few moments after confirming the same. If I am correct, then your form should be working properly for you after that.

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    Answered by Ben on October 21, 2015 at 05:30 AM

    Your form is working properly now. The issue was caused by the deleted fields that were still set to be used in your conditions, but I was able to remove the same from your form causing it to work properly now.

    Do let us know however if you happen to experience any further issues and we would be happy to assist with them.